Refund policy

 

We have a 30-day satisfaction guarantee for up 3 to bags or 2 pod boxes for first time customers, which means you have 30 days after delivery date to request a refund on your first purchase, if you did not like the coffee.

To start the process, you can contact us at help@fabulacoffee.com. You will need your order number and email with which the order was made.

If your return is accepted, we will notify you and refund your purchase to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

While we usually just refund orders, we retain the right to ask you to return the products from your purchase.

We cannot take exchanges because they are food items.

You can always contact us for any return question at help@fabulacoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, opened or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective or damaged goods, we will ship you a replacement immediately.

If we shipped you a different product than what you ordered, we will ship you a replacement immediately.

Erroneous orders

When placing your order, you will receive a confirmation email. Please check the product is what you intended to buy, including roast and grind, and your address. You can contact us at help@fabulacoffee.com to correct the order, and we will do everything we can to correct the order before shipping, but we are not responsible for incorrect data placed during the order process.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Subscription Orders

The following terms apply specifically to products purchased through a Fabula Coffee Subscribe & Save subscription:

Before Your Billing Date: If you cancel your subscription before your scheduled billing date, you will not be charged for any future orders. No refund is needed. See our Cancellation Policy for instructions on how to cancel.

After Billing but Before Shipment: If you are charged on your billing date and contact us before a shipping confirmation is sent, we will cancel that order and issue a full refund to your original payment method. Please contact us within 48 hours of the charge at help@fabulacoffee.com or 1-844-432-2852 to request this.

After Shipment: Subscription orders that have already shipped are subject to our standard return and refund process. Unopened products in original condition may be returned as per our normal Return Policy, please see above. Contact help@fabulacoffee.com to initiate a return. 

Damaged or Incorrect Items: If you received a damaged, defective, or incorrect subscription item, contact us at help@fabulacoffee.com or 1-844-432-2852 within 3 days of delivery. We will replace the item or issue a full refund at no cost to you, including return shipping if applicable. Please also see our normal Return Policy above.

Introductory Offers: First-order introductory discounts and promotional pricing are non-refundable once the order has shipped, except in cases of damage or error.

Processing Time: Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.

Questions about a subscription charge or refund? Contact us:

•  Email: help@fabulacoffee.com

•  Phone: 1-844-432-2852